Latest Contact Center Best Practices

Kathy Ruxton

Kathy Ruxton
Kathy Ruxton is the Marketing Manager at 3CLogic with over ten years of experience in multichannel marketing. In her role, she routinely shares best practices regarding how to streamline business communications and enhance the customer experience through innovative technologies and processes.
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Recent Posts

Oct 09

How to make voice analytics your competitive advantage today and the future.

Posted by Kathy Ruxton on Oct 9, 2018 12:10:52 PM
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Topics: ServiceNow, reporting and analytics, voice, customer engagement, sentiment analysis

Jun 14

How to Build a Natively Integrated Call Center in ServiceNow

Posted by Kathy Ruxton on Jun 14, 2018 8:53:14 AM
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Topics: ServiceNow, telephony CRM integration, customer service management, webinar, CSM, IVR

May 19

The “New” ServiceNow® Knowledge18 Highlights and Key Takeaways

Posted by Kathy Ruxton on May 19, 2018 6:02:34 PM
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A record 20,000 attendees consisting of a vast array of enterprise IT professionals and leaders gathered at the Sands Expo Hall in Las Vegas last week to experience the future of work according to ServiceNow – and the company did not disappoint!

The massive 3-day event was packed with keynotes, analyst presentations, classroom sessions, developer labs and exhibits with over 100 ServiceNow partners, showcasing the latest technologies, trends and topics related to the future of ServiceNow, the ecosystem and how the company is empowering digital transformations and delivering great customer and employee experiences.

Read on to explore the top highlights from the show:

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Topics: Knowledge18, ServiceNow, Product Launch, telephony CRM integration, Cloud Communication, customer service management