Latest Contact Center Best Practices

Epicom

Epicom
Epicom is a technology solutions firm focused on consulting and executing complex Customer Relationship Management (CRM) and Marketing Automation deployments, customizations and integrations. Epicom is dedicated to helping companies be successful and grow by providing comprehensive software solutions and services including training, support, and CRM hosting.

Recent Posts

Oct 18

How Integrating Software Platforms Across Your Company Can Benefit Everyone

Posted by Epicom on Oct 18, 2016 11:07:26 AM
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As a CRM and Marketing Automation expert, the advice we give out most at Epicom is that your CRM should be the anchor that ties together all the departments throughout your business. Whether we’re talking about software for marketing, accounting, or support, we believe it’s important to integrate all your systems. Here are some benefits to integrating your CRM to other departmental softwares, with added focus on Call Center platforms.

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Topics: crm integration, contact center integrations, integration

Jul 26

Guest Post: 6 Must Have Tools for SugarCRM Users

Posted by Epicom on Jul 26, 2016 9:22:49 AM
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The variety and size of the Sugar ecosystem is really incredible. There are countless partners, integrators, apps and customizations that are extending the power of Sugar far beyond CRM. As a CRM consultant, Epicom is often looking for the best applications in the ecosystem to recommend to our customers. Below is a list of the tools we most often recommend and a description of what they do.

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Topics: crm integration, call center software, SugarCRM, sales tools, sugarcrm integrator, crm integrator

Mar 24

Guest Post: 3 Things Your CRM & Contact Center Solution Can Teach You

Posted by Epicom on Mar 24, 2016 9:33:33 AM

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The first thing you should do to make powerful discoveries about your customer is successfully adopt a CRM system. The next step is integrating your CRM with a contact center software platform. By combining the data in your CRM with data from your call center, you can get to know your customer even better. Here are some examples of what you will learn:

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Topics: customer service, CRM, contact center solution